Return & Refund Policy

Last Updated: August 11, 2026

At Urban Thread, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective item, we are here to help.

1. Return Eligibility

You may request a return if:

• The product arrives damaged or defective.

• You receive the wrong product or an incorrect size.

• The product received is significantly different from the product description.

• The item is unused, unworn, and in its original condition and packaging.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

2. Return Period

Return requests must be submitted within 7 days of receiving your order.

After 7 days, we may not be able to accept return or refund requests.

3. Conditions for Returns

To be eligible for a return:

• The product must be unused and unworn.

• The item must be in its original packaging.

• All tags, accessories, and included items should be returned.

• Proof of purchase or order details may be required.

• Products that have been damaged through misuse, improper handling, or normal wear and tear may not qualify for a return.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

• Your order number

• A brief description of the issue

• Clear photos or videos of the product and packaging

After reviewing your request, we will provide the appropriate solution, which may include a replacement, exchange, or refund.

5. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed according to the applicable payment method and may take additional time to appear in your account depending on your bank or payment provider.

6. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, we may request valid bank or payment details to process the refund.

Refund processing time may vary depending on the payment method and financial institution.

7. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, Urban Thread may cover the applicable return shipping costs.

For returns due to personal preference, change of mind, or incorrect selection by the customer, return shipping costs may be the customer's responsibility.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or worn products

• Products without original packaging

• Products damaged by the customer

• Items returned after the permitted return period

• Products that cannot be resold for hygiene or safety reasons

9. Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of delivery.

Exchange availability depends on stock. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the standard return policy may apply.

11. How to Request a Return

To request a return, please contact us with your order details:

Email: urbanthreadz46@gmail.com
Phone: +92 370 9118355

Please include your order number, product details, and reason for the return.

Our support team will review your request and provide further instructions.

12. Policy Updates

Urban Thread reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order with Urban Thread, you acknowledge and agree to this Return & Refund Policy.

Urban Thread
Email: urbanthreadz46@gmail.com
Phone: +92 370 9118355